In short: you can ask for a refund within 14 days of buying. If you have not used any credit from that purchase, it is a full refund. After the first download, the 2 and 10 download packs are no longer refundable; the 250 download plan still refunds the part you have not used, minus a 20% fee on that part.
1. The rule
All refunds must be requested within 14 days of the purchase. Previews are free and do not count as use.
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2 downloads and 10 downloads: full refund if none of that purchase’s credits has been used. After the first download made with credits from that purchase, it is no longer refundable.
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250 downloads: full refund if none of its credits has been used. If you have used some, we refund the unused part minus a 20% fee on that part:
refund = unused credits / 250 × USD 14.99 × 0.80, rounded to the cent.Examples:
- You used 50 of 250. You have 200 left: 200/250 of USD 14.99 is USD 11.99, minus the 20% (USD 2.40) = USD 9.59.
- You used 200 of 250. You have 50 left: that is USD 3.00, minus the 20% (USD 0.60) = USD 2.40.
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The 5 beta downloads cost nothing, so there is nothing to refund.
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Expired credits are not refunded.
If you paid less than the list price (for example with a discount code), the refund is calculated on what you actually paid.
All purchases are one-time payments. There is no subscription to cancel and no automatic renewal.
2. How to ask
Write to support@vectocut.com from your account email. Include the order number from your Lemon Squeezy receipt. We usually answer within a few business days.
3. How you get the money back
Refunds are processed through Lemon Squeezy, the merchant of record, back to the original payment method. Your bank may take some days to show it. When a refund is made, the credits you had left from that purchase are removed from your account (for a partial refund, that is the unused part that was refunded).
4. Right of withdrawal in the European Union and the UK
If you are a consumer in the EU or the UK, you normally have 14 days to withdraw from a distance purchase. For digital content, that right ends when:
- you expressly agree that we start the download before the 14 days end, and
- you acknowledge that by doing so you lose your right of withdrawal.
We ask for this consent before your first download from each purchase. Once you give it and download, the right of withdrawal for that purchase ends. Until then, your 14-day right remains, and our own policy above is at least as generous. If you are covered by this right and have not given that consent, you keep the full refund for the purchase.
5. Colombia: derecho de retracto
If you buy from Colombia, the derecho de retracto of Ley 1480 de 2011 (Estatuto del Consumidor), art. 47, applies to distance purchases: you can withdraw within 5 business days. Our policy gives you 14 days, which is longer, so in practice you can use the 14-day rule. After you have downloaded with a pack, the service has started with your consent and our policy does not offer a refund for it; the 250 download plan keeps its partial refund described above. If Colombian law gives you a stronger right in your case, that right prevails.
6. Brazil: direito de arrependimento
If you buy from Brazil, the Consumer Defense Code (Código de Defesa do Consumidor, art. 49) gives 7 days to withdraw from purchases made away from a shop, such as online. Our policy gives 14 days, which is longer. After a download from a pack, the digital service has been delivered with your consent and our policy does not offer a refund for it; the 250 download plan keeps its partial refund described above. If Brazilian law gives you a stronger right in your case, that right prevails.
7. Other countries
If the law of your country gives you refund or withdrawal rights that cannot be waived, those rights apply in addition to this policy and are not reduced by it.
8. Problems with your files
If a conversion fails, you are not charged: credits are spent only when a download completes. If a file you downloaded is broken or unusable because of our error, write to us. We may refund or add credits at our discretion, and your legal rights stay unaffected.
9. Contact
support@vectocut.com. Last updated: 2026-11-04.